Help & Support

Questions about the game, your purchase, or a bug to report: this is where you get help with Neon Cascade.

Contact

Support is here for questions about the game, about your purchase, and for bug reports.

Frequently asked questions

How do I reach support?

By email at contact@amx-mediensysteme.de.

How does the purchase work, and how do I get a refund?

Neon Cascade is a one-time purchase, not a subscription. The purchase is handled by Apple. You request a refund directly from Apple at reportaproblem.apple.com.

Which devices does the game run on?

iPhone and iPad, with iOS 15.0 or later.

What is free, and what does the purchase unlock?

World 1 (levels 1–12) and the complete Coop mode, including worlds 2–5, are free. The one-time purchase unlocks worlds 2–5 in Classic, Endless mode, the level editor, the Weekly Challenge and starting from a world you've reached.

What data does the game collect?

The game itself collects no data: no analytics or tracking SDKs, no accounts, no ads, nothing is downloaded while you play, and your progress stays on your device. When you buy, the store and RevenueCat process an anonymous, randomly generated identifier and the store's purchase receipt — no name, no email, no game data. More in the Privacy Policy.

Does the game run offline?

Yes, the game runs offline.